What You Wonder

The First And The İmportant Step That We Do Is Assign You A Project Manager. Project Manager’s Duty Is To Learn Your Products, Services And The Whole Process Of Your Company.

The Representatives Complete Their Training With Our Self Developed Education Method In 6 Steps. 

Step 1: Learning

The Tasks Of The Project Manager Are Product And Service Training, Process Learning And Turning Them İnto Training Documents.

Step 2: Educating

It Is To İdentify The Customer Representatives With The Appropriate Skills And To Train Them.

Step 3 : Examine

An Exam Conducted To Ensure That The Representatives Trained With The Information Received From You Have A Good Grasp Of The Details Of The Products And Services.

Step 4: Documentation

Detailed Documentation Of All Products And Services Of The Company Is Being Prepared.

Step 5: Test 
Deficiencies Are Identified By Conducting Test Interviews.

Step 6: Starting
After The Fully Completed Start-Up Process, Live Customers Are Interviewed.

Before You Include Customer Representatives Into Your Project, We Conduct A Comprehensive Audit Of Your Requirements And Any Systems Or Processes We Need To İmplement To Ensure That We Best Represent You And Your Company.

There Can Be Times Our Representatives May Not Know The Answer For The Question And In These Kinds Of Situations We Need More İnformation From You Or Your Crew.
In This Kind Of Situation, Your Representatives Get Trained To Ask Their Names, Emails, Phone Numbers And To Tell Them They Will Return For Their Problems And Will Be In Touch As Soon As Possible.
If The Problem Is Urgent, We Get In Touch With You By Using Your Contact Information You Gave Us When Signing Up. The Information We Learn In This Process Is Then Added To Your Site's Database.
In The Future, If We Face The Same Problem, Our Representatives Will Give The Correct Answer. Our Representatives Have Trained To Give The Customers Correct Answers.

Before Our Service, You Will Be Asked To Provide Information About Your Business And Products. You Can Think Of It As A Faq. Tell Us What Kind Of Questions May Come From Your Customers And Give Answers To These Questions.
Our Project Managers Will Review What Comes From Your Clients And Add To The Database Any İnformation We Find About Your Business Or The Services You Offer. Database Is Basically A Database About Your Business And Your Services. This Information Can Be Used By All Customer Representatives.
It’s An Ongoing Process. All Our Representatives Trained To Add Information About Your Company Or Services To The Database. After The Service Starts In 3 Or 5 Days, Our Representatives Will Be Ready To Answer Most Of The Questions Very Easily.

For A Company, We Manage Up To 3 Social Media Channels In Each Social Network. For Example We Can Manage 3 For Facebook And 3 For Instagram Accounts.